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damaged replacement parts used on car repair by body shop?

I had our car repaired after an accident and the auto shop used a used tail gate which I was aware of but when I picked the car up I noticed several areas of chipped paint that had been repainted in our cars color and several long 1-2 inch cuts in the metal below the rear window that had also been covered in paint. I complained because the used tail gate they got obviously had chipping paint and for some reason scrape marks on it. I was told probably from them removing the window, and also the plastic decorative piece was all scratch up that surrounds the back plate. What can I do? Since it is damaged can I insist on a new one -they said they would sand and repaint but I am concerned about the long knife marks. will that sand out? Plus why in the hell didn't the do that in the first place I would think for 6500 dollars they could handle that.

Public Comments

1. Honestly, I would not agree to a used replacement part unless i was to inspect and OK the part myself, but you should be glad that they are willing to make it right by sanding and repainting, it should cure the marks you see.


2. UNACCEPTABLE,If you took the vehicle to a reputable auto body and paid big bucks for repair it should have been done with all new parts.If this was an insurance claim and they havent paid the bill I would show them exactly what the repairs look like and refuse to pay them You may have to get a lawyer.Vehicles are to darn expensive to let someone half-a---s their work.But If you told them to use used parts to save money then I think you may be stuck.They sometimes use after market parts in place of original,I would at least thought they would have went that way.