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This website ignored my request for return/exchange..?
Here is my story. I purchase a HP6338 Notebooked on 6/18 at ecomelectronics.com. I received the item on 6/27 (I still have UPS record). The notebook stopped working properly on 7/5. I tried to ask a friend who's good at computer to see if it's just a small problem. Then this guy said he couldn't figure out. He was able to go to windows(vista) but then screen would basically freeze there. He told me since it's a new merchandise I should just call the website for an exchange. Therefore I emailed them regarding to this issue. Like you can predict, they told me to seek HP for help. And I did. HP couldn't solve it and suggested the same thing-get a replacement. I emailed again to the website and they just replied things like, as described earlier, you need to contact HP and etc...Then I replied and saying that I wanna return since this "newly-puchased" item gave me so much headache. Then I never received any email back. Can anyone please tell me what to do with this?
Public Comments
- There should be contact information such as address and phone number. Find that information, call, and if not send a certified letter.
- ok here what you can do find contact info proof of toy putchase and send it to BBB
good luck
S.T.
